Shipping and Returns

Shipping Policy

1. Free Shipping Offer: We are pleased to offer complimentary shipping on all orders exceeding R1000.

2. Estimated Delivery Times: In general, orders are expected to be delivered within 1 to 5 working days. Please note that if you are located outside city centers or in outlying areas, there may be a delay in receiving your order, as our couriers engage third-party providers to service these areas.

3. Guideline for Delivery Times: While we strive to ensure timely delivery, please be aware that the indicated delivery times serve as a guideline. Oryx, in collaboration with our service providers, makes every effort to ensure your parcel reaches you within the quoted time frames. However, due to the complex nature of shipping in South Africa, delays may occur that are beyond our control.

4. Order Confirmation and Tracking: Upon placing an order on our website, you will receive a unique order number. This order number will be referenced in all emails pertaining to your order status. You can also track the progress of your delivery using this order number.

5. Address Confirmation and Changes: Once your address is confirmed, and you receive order confirmation, we regret to inform you that no changes to the specified address and/or delivery option can be accepted.

6. Alternative Delivery Methods: We reserve the right to contact customers to discuss alternative delivery methods and timelines, particularly if the delivery address is considered remote. In certain cases where delivery is not feasible, we retain the right to cancel the order.

Should you have any questions or require further assistance regarding your order or delivery, please feel free to contact our customer service team.

Thank you for choosing Oryxpro.com!

Return and Exchange Policy

1. 7-Day Return Policy:

We understand that sometimes returns are necessary. Therefore, we offer a 7-day return policy. This means you have 7 days after receiving your item to request a return.

2. Eligibility Criteria:

To be eligible for a return, your item must be new, unused, with tags and/or plastic wrap intact, and in its original packaging. Please also provide the receipt or proof of purchase.

3. Initiate a Return:

To start a return, please contact us at info@induno.co.za. Returns should be sent to the following address: 27 Papilio Close, Cornubia Industrial Business Park, Ottawa South, Durban, 4339.

4. Non-Refundable Fees:

Please note that original delivery fees are non-refundable. However, exceptions apply in the following conditions:

The wrong item was delivered.
Items were damaged and need to be exchanged.

5. Return Process:

If your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

6. Damages and Issues:

Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
If your return is accepted, we'll provide a return shipping label and instructions on how and where to send your package.

7. Exchanges:

The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.
Please note that you are responsible for courier fees when exchanging items.

8. Refunds:

Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since the return approval, please contact us at info@induno.co.za.

9. Exception to Return Policy:

Due to the nature of the sport, certain items, once unpacked and used, cannot be returned unless they have a clear manufacturing defect. These include:

Rackets
Grips
Balls

For any further inquiries or assistance, please contact our customer support team at info@induno.co.za.

Thank you for shopping with Oryxpro.com!